At First For Pets, we don’t just offer pet care — we offer peace of mind. Whether we’re walking your dog, feeding your cat, transporting your rabbit, checking in on your chickens, or caring for elderly or anxious pets in their own home, you’re trusting us with something precious.
That’s why we’ve always used Pet Sitter Plus — a professional pet care management system that helps us deliver a service that’s not only kind and capable, but also reliable, consistent, and secure.
This behind-the-scenes platform supports every walk, visit, taxi trip and overnight stay we provide. Here’s how it works — and how it gives you total confidence in the care your pet and home receive.
What Is Pet Sitter Plus?
Pet Sitter Plus is a secure, cloud-based platform that allows our team to:
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View and manage bookings
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Access and follow detailed pet care instructions
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Record arrival and departure times
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Log visit notes, behaviours, and completed tasks
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Provide real-time updates, photos and reassurance
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Keep records for licensing and compliance
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Generate VAT-compliant invoices
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Store your information securely, in line with GDPR
It’s trusted by professional pet care companies around the world — and at First For Pets, it’s a key part of how we maintain our 5-star DEFRA Animal Boarding Licence.
How It Helps You as a Pet Owner
1. Your Pet’s Routine, Delivered Consistently
Whether your pet is a shy cat, an energetic dog, a bonded pair of guinea pigs or an elderly rabbit, you can record exactly how they should be cared for. That includes:
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Feeding instructions
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Medication schedules
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Access and handling notes
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Playtime routines or preferred walking routes
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Vet details and emergency contacts
Your pet’s routine lives in the system — and is followed by the carer assigned to your booking. This ensures consistent, personalised care — even if your regular carer is unavailable.
2. You Receive Real-Time Visit Logs and Updates
After each visit or walk, your carer records:
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Time in and time out
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A personal note describing how your pet was
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What was done (feeding, cleaning, medication, playtime)
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Optional photos or videos
These updates are sent directly to your inbox or appear in your portal — so wherever you are, you’ll know your pet is safe, happy and in good hands.
3. Secure App Use and Accurate Visit Tracking
Every First For Pets carer uses the Pet Sitter Plus mobile app. This allows them to view your pet’s care plan and any necessary home access instructions for that visit.
Importantly, the app enables them to check in and out of each appointment — meaning you’ll know exactly when they arrived, when they left, and how long they were there. No second guessing. No wondering if the visit was rushed or missed.
Sensitive information — like alarm codes or key access details — is fully encrypted, password-protected, and only available to the assigned carer. This ensures your home and data remain safe at all times.
4. Seamless Emergency Cover
If your usual pet carer is unexpectedly unwell or unavailable, another trained and trusted team member can step in. Thanks to Pet Sitter Plus, they’ll have:
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Access to your pet’s full care plan
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Emergency contacts and instructions
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Information on health issues, medication or quirks
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Accurate visit notes from previous carers
This seamless handover allows us to continue your pet’s care without disruption, confusion, or risk.
5. Your Client Portal: Total Control and Convenience
Every First For Pets client receives access to their own secure online portal. From there, you can:
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View and request bookings
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Update care instructions
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Add or amend vet and emergency contacts
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Check invoices and make payments
It’s simple, user-friendly, and gives you control over your pet’s care — any time, from anywhere.
6. One System for Every Pet and Every Service
Pet Sitter Plus supports every service we offer, including:
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Solo dog walks
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Cat visits
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Rabbit, guinea pig and small pet care
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Chicken visits and coop cleaning
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Pet taxi and animal ambulance services
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Doggy daycare and dog home boarding
- Overnight pet/housesitting
All of it is logged, scheduled, and reported within the same system — meaning you get clear communication, accurate billing, and a truly joined-up experience.
7. Professional Standards and GDPR Compliance
We take your privacy seriously. Pet Sitter Plus helps us comply with strict regulations around:
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Animal boarding and licensing
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Insurance and professional standards
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UK GDPR and data security laws
All data is encrypted and stored securely. Access is restricted to trained, authorised team members, and we never share your information with third parties.
Why Clients Love It
“I used to leave a notebook on the kitchen table — now everything’s digital and nothing gets missed.”
“I love getting photos and notes while I’m away. It’s a great reassurance.”
“The online portal is brilliant. I can update things without having to message or email every time.”
“It’s the kind of system that makes you feel like you’re working with professionals — not just pet lovers.”
Want to Get Started?
If you’re new to First For Pets, you can view our full list of services here or contact us to find out more.
Let us show you how professional pet care should feel — connected, secure, and totally tailored to you.
