1. Service Provision: First For Pets and its employees will provide the agreed services in a professional and reliable manner. Any claims or liability against First For Pets, except those arising directly from proven negligence, are waived. The client is solely responsible for their own pet insurance and any veterinary fees incurred.
2. Liability Exclusions: First For Pets is not liable for any loss, injury, or death of pets that occur outside the direct supervision of a pet carer. This includes properties with pet doors and outdoor pets.
3. Veterinary Requirements: All pets must be registered with a veterinary practice and have up-to-date vaccinations as recommended by the practice.
4. Dog Control: Dogs will not be let off the lead during pet carer supervision. The client is solely responsible for any liability arising from off-lead activity requested by the client.
5. Medical Limitations: First For Pets does not provide veterinary services. Any medical issues will be referred to a qualified veterinary professional.
6. Health Restrictions: Pets with acute illnesses or uncontrolled medical conditions will not be serviced. Veterinary boarding services are advised in such cases.
7. Behaviour Policy: Aggressive or unruly animals will not be accepted for care.
8. Walking Policy: Dogs that are unmanageable or cannot safely walk on a lead will not be walked by First For Pets.
9. Timing Policy: While exact-time visits cannot be guaranteed, a two-hour window is acceptable for visit commencement unless specific timing is required for medical reasons (e.g., insulin injections).
10. Operational Hours: Services are primarily conducted between 08:00 and 20:00, except in the case of unforeseen emergencies or by prior agreement.
11. Service Refusal: First For Pets reserves the right to decline or terminate services due to safety concerns, financial issues, or inappropriate circumstances.
12. Photography Consent: First For Pets reserves the right to photograph your pet for internal and promotional purposes without further consent.
13. Cancellation Fees: Cancellations made 4 weeks or more prior to the service will incur a 50% charge. Cancellations made within 48 hours of the service will incur a 100% charge.
14. Exclusive Booking: All bookings must be made through First For Pets. Direct arrangements with individual pet carers are not permitted.
15. Alternative Carers: If the assigned pet carer is unavailable due to holiday, illness, or emergency, an alternative pet carer will be arranged when possible. Clients will be notified in advance of planned absences, and as soon as possible in the event of an emergency.
16. Data Privacy: Client information will be securely stored and only shared with third parties if prior consent is obtained.
17. Key Agreement: The client consents to First For Pets creating a duplicate key for agreed pet carers, if necessary. All keys will be securely stored during the service period, and any duplicate keys will be promptly returned to the client upon service termination.
18. Shared Spaces: Dogs may share spaces or exercise time with other dogs unless the client specifically requests otherwise in writing.
19. Payment Terms: A 50% deposit is required upon receipt of the invoice to confirm the booking. The balance is due 4 weeks before the service begins. Any additional costs must be paid within 5 days of notification. A £20 late fee will be charged for overdue payments. Continued non-payment beyond 14 days may result in suspension of services and further action, including the accrual of interest on overdue balances at a rate of 0.05% per day.
20. Veterinary Consent: By signing this agreement, the client authorises First For Pets to arrange emergency veterinary treatment on their behalf if required. This authorisation is limited to emergency situations. Non-emergency treatments will require the client’s direct approval.
21. Third Party Access: No bookings will be accepted if another person (e.g., relative, friend, tradesman) has simultaneous access to the property during the service period. This invalidates First For Pets’ insurance coverage and poses risks to the safety of pets (e.g., accidental escape).

If unable to return, I nominate [Name, Address, Phone)

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to assume pet care and financial responsibilities. Failure to communicate within 14 days post-service allows First For Pets to rehome the pet responsibly.