Reliable and personalised Pet Care & Pet Transport, in Lichfield & surrounding areas
WEBSITE TERMS AND CONDITIONS
WHAT’S IN THESE TERMS?
These terms tell you the rules for using our website https://www.firstforpetsuk.co.uk
(“our site”).
WHO WE ARE AND HOW TO CONTACT US.
https://www.firstforpetsuk.co.uk is a site operated by First For Pets (Pet Care) Limited (“We”).
We are registered in England and Wales under company number 11954753 and have our registered office at Advantage House, Stowe St, Lichfield, WS13 6DT.
Our VAT number is 420 9834 96.
To contact us, please email enquiries@firstforpetsuk.co.uk or telephone us on 07973 827821.
BY USING OUR SITE YOU ACCEPT THESE TERMS.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU.
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site you warrant that all data provided by you is accurate.
Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Our Cookie Policy, which sets out information about the cookies on our site.
WE MAY MAKE CHANGES TO THESE TERMS.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
WE MAY MAKE CHANGES TO OUR SITE.
We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.
WE MAY SUSPEND OR WITHDRAW OUR SITE.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries@firstforpetsuk.co.uk.
HOW YOU MAY USE MATERIAL ON OUR SITE.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
DO NOT RELY ON INFORMATION ON THIS SITE.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
USER-GENERATED CONTENT IS NOT APPROVED BY US.
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us at enquiries@firstforpetsuk.co.uk.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU.
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Terms and Conditions of Supply.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
UPLOADING CONTENT TO OUR SITE.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD.
When you upload or post content to our site, you grant us a license to us to reproduce your content and to use it in any advertising and/or promotional material.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
RULES ABOUT LINKING TO OUR SITE.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please contact enquiries@firstforpetsuk.co.uk.
WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Copyright of First For Pets.
First For Pets (Pet Care) Limited
Jeff & Donna Garratty (Directors)
Advantage House, Stowe St, Lichfield, WS13 6DT
Company Number 11954753
enquiries@firstforpetsuk.co.uk
https://www.firstforpetsuk.co.uk
07973 827821
26th April 2023
EXCELLENT Based on 202 reviews Dawn Ingram2025-03-18Trustindex verifies that the original source of the review is Google. An extremely robust, dedicated team of animal loving professionals. I feel totally confident in everyone to care and keep my dog safe. It is clear to me that the team have mutual respect and transparency which supports each other and clients. Lovely friendly compassionate people with a healthy dose of humour. Money well spent !!!!! Kevin McInerney2025-03-10Trustindex verifies that the original source of the review is Google. Very old cat with a few major medical conditions. Needed really special care. Donna gave it. More importantly sent small video clips that supported this care. Will use again and would highly recommend. Lesley Herriott2025-03-06Trustindex verifies that the original source of the review is Google. I cannot recommend this company more highly. I have been able to turn to them when I've been desperate for help. I have boarded my dog in his foster home through them and the quality of service was absolutely amazing. He is epileptic and so I needed to feel completely happy with who was looking after him - and I did! Recently I have broken both my wrists and wasn't able to walk my dog but I have had a walker every day for him. They came and has an introductory visit with him. This meant I could meet them and they could meet him. They took him out on a regular basis at a time which suited me but wasn't necessarily the same time every day. He's not the easiest of dogs to walk as he is large and strong. He's also very determined about where he wants to walk! They all coped admirably with him. I got a full resume of what had happened during the walk as well as pictures and videos and it was nice to see him with a smile on his face, showing me he was enjoying himself. The fact that he was happy to go with them meant a lot to me. Even when we were surrounded by floods Donna managed to get here, be it a little late and he still had his full hours walk. I found them totally reliable and extremely pleasant. It is so reassuring to know you have people you can turn to when you really need help. I have yet to have one of their house sitters but I am sure to hey will be equally as good as all the other services I have used. Should the need arise for me to try this service, I will update my review. Lisa Lawrence2025-03-06Trustindex verifies that the original source of the review is Google. First for Pets is a professional, reliable, trustworthy and friendly company. They go above and beyond with messages being replied to even out of hours! We are thrilled with Andrea our sitter. Andrea, keeps us up to date everyday with photos and updates. Our French bulldog is highly sensitive and has separation anxiety so finding a sitter who is more than capable of looking after him and putting up with his demanding attention and the need for constant belly rubs is wonderful. We were able to leave him for 12 days and take a holiday abroad for the first time in 5 years. Andrea and First for pets gives us the confidence to have holidays and breaks away now. We had a leak whilst we were away and Jeff the owner came around immediately to check things out. I highly recommend First for Pets. Heather Geobey2025-03-06Trustindex verifies that the original source of the review is Google. The pet carers at First for Pets give a first rate service. They are kind, caring and put my animals first. I always get photos and updates which is lovely. They are reliable, friendly and I would highly recommend them. Thank you to you all at First for Pets. Rob Bowen2025-03-06Trustindex verifies that the original source of the review is Google. Our Westie Henry boarded with Donna and Geoff for the first time overnight the week before Christmas. He of course told us he loved it and when could he go again. It was such an easy choice for us. Donna has looked after our cat Noodles when we have been away in the past. When we visited Donna and Geoff's home, Henry was instantly made to feel welcome and he was well at ease in their company. Thanks again Donna and Geoff. Mandy Tyler2024-12-31Trustindex verifies that the original source of the review is Google. First for pets have always been reliable and professional. They take such good care of my fur baby when I’m away. It gives me peace of mind as I trust they will be there if I’m delayed. All the pet carers are lovely and genuinely love animals. Would highly recommend using them. ⭐️⭐️⭐️⭐️⭐️ Julie Stevenson2024-12-31Trustindex verifies that the original source of the review is Google. First class service from Donna and Jeff for both our cats whilst we were away. Munchkin was a special case as he had to receive two insulin injections daily but they handled this with ease. The WhatsApp updates were wonderful and so reassuring. Would highly recommend Gareth Stewart2024-12-30Trustindex verifies that the original source of the review is Google. Exceptional in every aspect. We have never left our dog overnight in 4 years with anyone other than immediate family ; when we picked her up today, we had to beg her to come home. Never seen so happy. The communication was exceptional and the online booking system was so simple and yet detailed, showing the level of care. This is not their first rodeo; these guys know how to do this well. Couldn’t recommend highly enough. And as someone with OCD, I was overjoyed to see her home so clean. Thank you again; we could not be happier with the care and love you gave our girl and thank you for the constant updates and photos. We shall see you again soon. Lucy Ross2024-12-13Trustindex verifies that the original source of the review is Google. Fantastic service and amazing people. We can't thank Jeff enough for helping us get through a really heartbreaking time. On the morning that we knew our beautiful beloved Boo Boo would say his final goodnight to us, I called Jeff to ask how we'd arrange an individual cremation. I naturally got upset on the phone, Jeff was kind and extremely patient with me and allowed me to take my time. When the time came Jeff collected Boo Boo from us and we knew that we were leaving him in safe hands. I cannot recommend First for Pets highly enough. The sheer sympathy and more importantly respect they showed meant everything to us. Thank you x
Company Number 11954753
Registered office address : Advantage House, Stowe Street, Lichfield, WS13 6DT
Vat Registration Number: 420 9834 96